Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash and Nagad deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and how you can ask us to change or remove it.

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123mkb How We Handle Your Account Information
DATA PRACTICES

How We Protect and Use Your Information

We encrypt payment details when you send a bKash or Nagad deposit, and we store wallet identifiers separately from your login credentials. We use cookies to remember your session and display the language you chose. We do not track you across other websites, and we do not profile you for purposes unrelated to running your account.

Payment security

When you fund your account via bKash, Nagad or Rocket, we transmit your wallet ID over an encrypted connection.

Cookies and tracking

We set a session cookie when you log in so you stay signed in as you move between the slots lobby, live tables and sportsbook. We also use a language cookie to remember whether you picked English or another option.

Data retention

We keep your account profile and transaction history while your account is open. If you request account closure, we archive financial records for the period required under local regulations, then delete your contact details and personal identifiers.

Request changes

You can ask us to correct your email address, update your mobile number, or delete your account data after closure. Log in and go to account settings, or contact support with your request.

POLICY CONTACT

How to Reach Us About Privacy

If you want to see what data we hold, ask us to correct something, or request deletion after you close your account, contact our support team. We handle privacy requests during the same hours we run general account support, and we aim to respond within a few business days.

Team online

Live chat

Open the chat icon in the lobby footer and tell the agent you have a privacy request. They will log your inquiry and route it to our data team, who will email you with the details or steps to confirm your identity before we process the request.

Email

Send your request to the support email address listed in your account settings. Include your registered mobile number and a brief description of what you need. We will reply from the same address and may ask for additional verification if the request involves sensitive account data.

Account settings

Log in and go to the privacy section under your profile. You can download a copy of your transaction history, update your contact preferences, or submit a deletion request. Some actions require you to enter your account PIN to confirm it is really you making the change.

Privacy Policy Questions

We collect your mobile number, email address, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your device type and IP address to protect your account from unauthorised access and to comply with regional eligibility checks.

We share your wallet identifier only with the payment provider you choose when you fund your account. We do not sell your wallet details to third parties, and we do not use them for any purpose other than processing your deposits and withdrawals.

We keep transaction history for as long as your account is active, plus any period required under financial record-keeping rules in eligible regions. If you close your account, we archive payment records offline and delete your contact details within a reasonable timeframe after the retention period ends.

Yes. Log in, go to account settings, and click the privacy section. You can download a report that includes your profile details, transaction history, and login timestamps. The report is generated as a file you can save to your device.

Contact our support team by live chat or email and request account deletion. We will verify your identity, close your account, and delete your contact details once the required financial record-retention period has passed. Archived transaction records are kept offline for compliance only.

We use a session cookie to keep you logged in and a language cookie to remember your preference. Both are essential for the site to work. We do not use advertising or tracking cookies. You can delete cookies in your browser settings, but you will need to log in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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