Reference

Terms Conditions

These terms govern your use of 123mkb — how accounts work, what we expect when you deposit through bKash, Nagad or Rocket, and how we handle withdrawals and disputes. Availability depends on your local law and eligible regions.

Account eligibilityDeposit & withdrawal rulesDispute resolutionRegional access
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123mkb Terms Conditions
123mkb What You Need to Know

What You Need to Know

We've broken down the main points so you can see how accounts, betting, and payments work on 123mkb. Each section covers a real question Bangladesh players ask when they register.

  • Who can register — You must meet the legal age requirement in your jurisdiction and access the platform from an eligible region where local law permits online gaming. We check account details during registration and may ask for proof of identity before processing withdrawals.
  • How deposits work — Send funds via bKash, Nagad or Rocket using the account number shown in your cashier. Deposits usually appear within a minute. Keep your transaction ID; we may ask for it if you contact support about a payment that has not cleared.
  • Withdrawal verification — When you request a withdrawal, we verify your account details and transaction history. First withdrawals and larger amounts may require identity documents. Once approved, funds are sent to the wallet you used for deposits, and clearance depends on your provider.
  • Betting rules — Place bets on slots, live tables or sportsbook markets using your account balance. If a game freezes or disconnects, we follow the provider's dispute policy. For sports bets, official league results determine the outcome; we do not settle based on unofficial sources.
CONTACT OPTIONS

How to Reach Us About Terms

If you need to clarify account rules, dispute a transaction, or ask about eligibility, our support team is here. Use the channel that suits your situation — live chat for quick questions, email for detailed disputes.

Live chat Open the chat widget in your account dashboard for real-time help with deposits, withdrawals and betting rules. Response times are fastest during Bangladesh evening hours when traffic is high.
Email support Send detailed questions or attach documents to our support email address listed in your account settings. We aim to reply within one business day; complex disputes or verification requests may take longer.
Terms reference Read the full policy in your account dashboard under settings. We update these terms when we add new payment methods or change how withdrawals are verified; we will notify you of material changes by email or account alert.
ACCOUNT SECURITY

How We Protect Your Information

Your account data, wallet details and transaction history are stored securely and used only to verify payments, process withdrawals, and respond to support requests. We do not sell your information to third parties.

Data we collect When you register, we collect your mobile number, wallet details for bKash, Nagad or Rocket, and transaction records. We use this information to verify deposits, approve withdrawals, and investigate disputes. You can request a copy of your data by contacting support.
Cookies and tracking We use session cookies to keep you logged in and track which games you open. Analytics cookies help us understand which lobby sections get the most traffic. You can disable non-essential cookies in your browser settings without affecting your ability to deposit or play.
Account retention We keep your account data for as long as you hold an active account, plus a period required by our licensing jurisdiction for audit and dispute resolution. If you close your account, we retain transaction records but delete personal contact details after the required retention period.
Changes and requests If we update how we handle your data, we will post a notice in your account dashboard and send an email. To request data deletion, account closure, or a copy of your records, contact our support team with your registered mobile number and account ID.

Terms & Conditions FAQ

These are the questions Bangladesh players ask most often about account rules, eligibility, and how payments are handled. If your question is not here, contact support.

Eligibility depends on your local law and whether your region permits online gaming. We operate in jurisdictions where our services are allowed, but you are responsible for confirming that access is legal where you are before registering.

Check your bKash, Nagad or Rocket transaction history for confirmation. If the payment was sent successfully but has not reached your account balance within a few minutes, contact live chat with your transaction ID and we will trace it with the provider.

First-time withdrawals and larger amounts require identity checks, which can take a few hours to one business day. Once verified, we send funds to your wallet; final clearance depends on bKash, Nagad or Rocket processing times for incoming transfers.

For security and anti-fraud reasons, we send withdrawals back to the same wallet or account you used to deposit. If you need to change your withdrawal wallet, contact support with proof of ownership for both accounts before requesting a payout.

For sports bets, we settle based on official league results. If you believe a settlement is incorrect, contact support within 48 hours with your bet ID and the official result source. For slots or live tables, disputes are handled under the game provider's policy.

Yes. Contact support with your account ID and registered mobile number to request closure. We will process any pending withdrawals first, then close the account. Transaction records are retained for the period required by our licensing jurisdiction, but personal contact details are deleted after closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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